Privacy Policy

Last Updated: April 30, 2026

RenovoLocal ("we," "us," "our") is a service of GrowthArmy LLC, a Washington limited liability company headquartered at 2226 Eastlake Ave E., Seattle, WA 98102. This Privacy Policy explains how we collect, use, share, and protect personal information when you use renovolocal.com or interact with our services. By using our services, you agree to the practices described below.

1. Information We Collect

When you use RenovoLocal, we collect the following categories of information:

Information you provide directly:

Name, email address, phone number, and physical address or ZIP code
Project details, including service type, scope, timeline, budget range, and any photos you upload
Homeowner status, decision-making authority, and project urgency
Contractor business information, license numbers, insurance policy details, and supporting documentation (for contractors)
Payment information (processed by Stripe — we do not store full card numbers)
Communications you send to us through forms, email, or support channels

Information collected automatically:

IP address, device type, browser, operating system, and approximate location derived from IP
Pages visited, links clicked, time on site, and referral source
Cookies and similar tracking technologies (see Section 7)
TrustedForm certificates capturing the timestamp and content of your form submission as proof of consent

Information from AI calls and communications:

Audio recordings of automated AI receptionist calls
Transcripts of those calls
SMS message content and timestamps
Email content and timestamps

Information from third parties:

Geocoded location data (Google Maps APIs)
Business and license verification data (state licensing boards and public records)
Advertising attribution data (Meta, Google, and similar platforms)

2. How We Use Your Information

We use the information we collect to:

Match homeowners with contractors based on project type, location, urgency, and contractor service area
Operate our AI receptionist to confirm your project details and qualify your inquiry before contractor outreach
Deliver leads to contractors via email, SMS, and our partner platform (GoHighLevel)
Process contractor payments for credit purchases and lead delivery fees
Send service-related communications including project updates, contractor introductions, and account notifications
Send marketing communications (you can opt out at any time)
Create custom advertising audiences on Meta, Google, and similar platforms so we can show relevant home services information to people similar to our existing users
Verify contractor credentials including license, insurance, and background information
Detect and prevent fraud, abuse, and security incidents
Improve our services through analytics and product research
Comply with legal obligations including tax, regulatory, and law enforcement requirements

3. How We Share Your Information

We share your information with the following categories of recipients:

Contractors matched to your project. When you submit a project inquiry, we share your name, contact information, project details, and any photos you uploaded with the matched contractor or contractors. This is the core function of our service.

Service providers operating on our behalf:

Supabase (data hosting and database)
Vercel (web hosting)
Resend (transactional email delivery)
GoHighLevel (lead routing, AI voice calling, and CRM)
Stripe (payment processing)
Google (Maps, Geocoding, Analytics, advertising)
Meta (advertising and audience matching)
ActiveProspect / TrustedForm (consent verification)
Cloudflare (DNS and security)

Advertising partners. We share hashed contact information with Meta, Google, and other advertising platforms to create custom audiences and lookalike audiences. This information is used to target ads similar to ours, not to contact you directly.

Legal and regulatory recipients. We may disclose information when required by law, subpoena, or to protect our rights, your safety, or the safety of others.

Business transfers. If we're acquired, merged, or restructured, your information may transfer to the acquiring entity under the same protections described here.

We do not sell your personal information for monetary value. Some uses of your information for cross-context behavioral advertising may qualify as a "sale" or "share" under California law — see Section 8 for opt-out instructions.

4. Automated Calls, SMS, and AI Disclosure

By submitting a project inquiry, you provide express written consent to be contacted by RenovoLocal and our network of contractors via:

Automated calls and AI systems. The first call you receive will be from an AI receptionist. The AI will identify itself as automated at the start of the call. Calls may be recorded and transcripts retained for service quality and matching purposes.
SMS messages. Including automated SMS for service updates and contractor introductions. Standard message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.
Email. Service-related and marketing emails. Each marketing email contains an unsubscribe link.

You may revoke consent for marketing communications at any time. Service-related communications may continue if you have an active project or contractor account.

5. Data Retention

We retain personal information for as long as necessary to provide our services and as required by law:

Project inquiries (homeowner data): retained for 24 months after submission, then anonymized
AI call recordings and transcripts: retained for 12 months
Contractor account data: retained for the life of the account plus 7 years after account closure for tax and legal purposes
Payment records: retained for 7 years per IRS requirements
Marketing audience data: retained until you opt out, then removed within 30 days from active campaigns

You can request earlier deletion of your data at any time (see Section 6).

6. Your Rights

Regardless of where you live, you have the right to:

Access the personal information we hold about you
Correct inaccurate information
Delete your information (subject to legal retention requirements)
Opt out of marketing communications (reply STOP to SMS, click unsubscribe in emails)
Opt out of cross-context behavioral advertising (see "Do Not Sell My Personal Information" below)
Request a copy of your information in a portable format
Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, email privacy@renovolocal.com with your request and verifying information. We will respond within 45 days.

7. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

Essential cookies — required for the site to function (session management, security)
Analytics cookies — Google Analytics 4, used to understand site performance
Advertising cookies — Meta Pixel and Google advertising tags, used for ad attribution and audience building
Functional cookies — preference storage (e.g. dismissed announcement bars)

You can control cookies through your browser settings. Disabling essential cookies may break site functionality.

8. State-Specific Disclosures

California Residents (CCPA / CPRA)

California residents have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act:

Right to know what personal information we collect, sell, or share
Right to delete personal information we hold about you
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of personal information for cross-context behavioral advertising
Right to limit use of sensitive personal information
Right to non-discrimination for exercising these rights

To opt out of cross-context behavioral advertising (which California law treats as a "sale" or "share"), email privacy@renovolocal.com with the subject line "Do Not Sell or Share."

Texas Residents (TDPSA)

Texas residents are protected under the Texas Data Privacy and Security Act with rights similar to those described above. Email privacy@renovolocal.com to exercise these rights.

Florida Residents (FDBR)

Florida residents have rights under the Florida Digital Bill of Rights with similar protections. Email privacy@renovolocal.com to exercise these rights.

Other States

Residents of Colorado, Connecticut, Virginia, Utah, Oregon, and other states with comprehensive privacy laws may also have rights regarding their personal information. Contact us at the email address above to exercise applicable rights.

9. Children's Privacy

RenovoLocal is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we've collected information from someone under 18, contact us at privacy@renovolocal.com and we will delete the information.

10. Security

We use industry-standard security measures including encryption in transit (HTTPS/TLS), encryption at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure — while we strive to protect your information, we cannot guarantee absolute security.

If you suspect a security issue, contact us immediately at security@renovolocal.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated through email or prominent notice on the site at least 30 days before taking effect.

12. Contact Us

For privacy questions, requests, or complaints:

Email: privacy@renovolocal.com Mail: GrowthArmy LLC — Privacy Department, 2226 Eastlake Ave E., Seattle, WA 98102

For general support: support@renovolocal.com